PRIVACY POLICY
Pax Animi, LLC d/b/a Pax Animi Home Care
Effective Date: July 9th, 2026
Last Updated: July 9th, 2026
1. INTRODUCTION
Pax Animi, LLC d/b/a Pax Animi Home Care ("Pax Animi," "Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.
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This Privacy Policy explains how we collect, use, disclose, store, and protect personal information obtained through:
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Online inquiry forms
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SMS/text messaging programs
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Telephone communications
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Employment applications
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Client intake processes
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Home care and companion care services
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Other interactions with Pax Animi
By accessing our website or using our services, you acknowledge that you have read and understand this Privacy Policy.
2. WHO WE ARE
Pax Animi, LLC d/b/a Pax Animi Home Care
Website: https://www.paxanimi.net
Main Phone: 844-236-2600
Local Phone: 857-355-2600
Email: info@paxanimi.net
Mailing Address:
11 Montvalle Avenue
Woburn, MA 01801
United States
3. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to information collected from:
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Website visitors
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Prospective clients
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Current clients
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Family members and legal representatives
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Caregivers and employees
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Applicants for employment
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Individuals requesting information about our services
This Privacy Policy does not apply to third-party websites, services, or applications that may be linked from our website.
4. INFORMATION WE COLLECT
4.1 Information You Provide
We may collect information that you voluntarily provide, including:
Personal Identifiers
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Name
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Address
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Email address
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Telephone number
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Mobile number
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Date of birth
Service Information
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Care needs
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Appointment details
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Scheduling preferences
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Emergency contact information
Employment Information
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Resume information
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Employment history
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Professional licenses and certifications
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References
Financial Information
When applicable, we may collect:
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Billing information
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Payment information
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Insurance-related information
4.2 Information Collected Automatically
When you visit our website, we may automatically collect:
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IP address
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Device type
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Browser type
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Operating system
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Website activity
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Referring website
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Pages viewed
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Visit duration
4.3 Information Obtained from Third Parties
We may receive information from:
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Family members acting on a client's behalf
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Referral partners
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Healthcare professionals (where authorized)
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Social media platforms
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Marketing providers
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Employment verification services
4.4 Health-Related Information
To provide companion care and home care services, we may collect health-related information including:
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Mobility limitations
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Medical conditions
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Care requirements
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Service preferences
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Emergency health information
We collect only information reasonably necessary to provide requested services and comply with legal obligations.
5. HOW WE USE YOUR INFORMATION
We may use personal information to:
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Provide home care and companion care services
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Respond to inquiries
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Schedule appointments
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Coordinate care services
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Process payments
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Send service updates
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Provide customer support
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Conduct quality assurance reviews
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Improve our website and services
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Recruit and hire employees
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Prevent fraud and unauthorized activity
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Meet legal and regulatory obligations
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Communicate with you via email, phone, or SMS when authorized
6. SMS TEXT MESSAGING PRIVACY AND CONSENT
6.1 SMS Consent
If you provide your mobile phone number and separately consent to receive SMS communications, Pax Animi may send text messages regarding:
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Appointment reminders
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Scheduling confirmations
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Care visit updates
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Wellness check-ins
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Customer service communications
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Responses to information requests
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Service-related notifications
Your consent to receive SMS messages is not a condition of receiving services.
6.2 Types of Messages
Examples of SMS communications include:
Appointment Reminder
"Pax Animi: Your companion care visit is scheduled for [date] at [time] AM/PM. Reply C to confirm. Reply HELP for assistance or STOP to opt out."
Service Update
"Pax Animi: Your companion care visit scheduled for tomorrow has been updated to [time] AM/PM. Reply with questions. HELP for assistance. STOP to opt out."
Inquiry Follow-Up
"Pax Animi: We received your request for companion care services and will contact you shortly. Visit www.paxanimi.net for additional information. Reply HELP for assistance or STOP to opt out."
6.3 Opt-Out Instructions
You may opt out of SMS communications at any time by replying:
STOP
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For assistance, reply:
HELP
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Message frequency varies.
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Message and data rates may apply.
6.4 SMS Data Sharing Restrictions
Mobile opt-in information, SMS consent, and phone numbers collected for SMS purposes are never sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
SMS information is used solely to provide communications that the individual has specifically consented to receive.
This language is included to comply with carrier registration and messaging platform requirements.
7. TELEPHONE CALLS AND RECORDED COMMUNICATIONS
Telephone calls between you and Pax Animi may be monitored or recorded for:
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Quality assurance
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Training
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Compliance
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Client service improvement
By communicating with us by telephone, you consent to such recording where permitted by law.
8. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use:
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Cookies
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Analytics tools
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Website performance monitoring
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Security technologies
These technologies help us:
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Improve website functionality
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Understand website traffic
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Enhance user experience
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Maintain website security
Most web browsers allow users to disable cookies through browser settings.
9. HOW WE SHARE INFORMATION
We may share personal information only when necessary and permitted by law.
Service Providers
We may share information with vendors who assist us with:
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Website hosting
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IT services
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Communication platforms
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Scheduling software
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Customer support
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Payment processing
Legal Obligations
We may disclose information:
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To comply with legal requirements
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In response to court orders
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To cooperate with law enforcement
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To protect rights, safety, and property
Business Transactions
Information may be transferred if Pax Animi participates in:
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Mergers
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Acquisitions
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Asset sales
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Corporate restructuring
10. DATA RETENTION
We retain personal information only as long as reasonably necessary to:
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Provide services
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Maintain business records
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Comply with legal obligations
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Resolve disputes
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Enforce agreements
Retention periods vary depending on the type of information and applicable laws.
11. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from:
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Unauthorized access
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Disclosure
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Alteration
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Loss
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Misuse
While we strive to use commercially reasonable security practices, no internet transmission or storage method is completely secure.
12. HIPAA AND HEALTH INFORMATION
Where applicable, Pax Animi handles certain health-related information in accordance with applicable privacy laws.
If specific information constitutes Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA), that information may be subject to separate HIPAA privacy protections and notices.
Nothing in this Privacy Policy limits rights provided under HIPAA where applicable.
13. YOUR PRIVACY RIGHTS
Depending on your state of residence, you may have the following rights.
13.1 Right to Access
You may request information about the personal information we maintain about you.
13.2 Right to Correct
You may request correction of inaccurate information.
13.3 Right to Delete
You may request deletion of personal information, subject to legal exceptions.
13.4 Marketing Choices
You may opt out of marketing emails and text messages at any time using the instructions provided in those communications.
Opting out of one communication channel does not automatically opt you out of all channels.
14. STATE PRIVACY RIGHTS
Residents of certain states, including California, Colorado, Connecticut, Virginia, Utah, and other jurisdictions with applicable privacy laws, may have additional rights regarding:
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Access
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Correction
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Deletion
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Data portability
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Opting out of targeted advertising
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Limiting certain data uses
To exercise applicable privacy rights, contact:
Email: info@paxanimi.net
Phone: 844-236-2600
We may verify your identity before responding to a privacy request.
15. CHILDREN'S PRIVACY
Our services are intended for adults.
We do not knowingly collect personal information directly from children under the age of 13.
If we learn that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete the information.
16. THIRD-PARTY WEBSITES AND EXTERNAL LINKS
Our website may contain links to third-party websites.
We are not responsible for:
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Their privacy practices
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Their content
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Their security measures
Users should review the privacy policies of any third-party websites they visit.
17. INTERNATIONAL VISITORS
Pax Animi operates primarily in the United States.
If you access our website from outside the United States, you understand that information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically.
When updates are made:
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The "Last Updated" date will change.
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Material changes may be communicated through our website or other appropriate means.
Continued use of our website or services after updates constitutes acceptance of the revised Privacy Policy.
19. CONTACT INFORMATION
For questions regarding this Privacy Policy or your personal information, contact:
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Pax Animi, LLC d/b/a Pax Animi Home Care
11 Montvalle Avenue
Woburn, MA 01801
844-236-2600
857-355-2600